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Frequently Asked Questions for Craters & Freighters WA

Below are answers to the questions we are most frequently asked. If you have a question that isn’t addressed please contact Craters & Freighters WA.

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General FAQs

Can you relocate an entire office?

Yes. We handle projects ranging from small office moves to complete corporate relocations involving furniture, technology infrastructure, records, equipment, and specialized assets.

Do you move servers and IT equipment?

Yes. We regularly relocate server racks, networking equipment, telecommunications systems, computers, and other critical technology assets. Protective packaging and custom crating solutions are available when needed.

Can you support multi-location office relocations?

Absolutely. We frequently assist organizations with branch office relocations, office consolidations, regional deployments, and multi-location relocation projects.

Do you provide packing services?

Yes. Our team can professionally package office furniture, electronics, technology systems, and other workplace assets to help reduce transportation-related risks.

When is custom crating recommended?

Custom crating is often recommended for sensitive electronics, server equipment, artwork, oversized assets, specialized machinery, and high-value items that require additional protection.

Shipping FAQs

How will my item(s) be shipped?

Depending on the item and level of service requested, we ship by truck, air, and sea.

Do you ship nationwide?

Yes. We currently have 65+ individually owned and operated franchise locations across the country that specialize in shipping nationwide and internationally. Whether you’re a residential or business customer, we can assist you with all of your logistics needs.

Do you offer international shipping?

Yes, we do! Contact us for further information, quotes and availability. Please see our International Shipping page for more information.

Do you pick up and deliver?

Yes, we offer pickup and delivery services. Visit our Pickup & Delivery page for more information.

Can you provide white-glove delivery?

Yes, we offer white-glove services as an added option in shipping. Visit our White-Glove Delivery page for more information

Do you offer time-critical and overnight services?

Yes, please contact us for more information and pricing.

Do you ship art, antiques, fragile and high-value items?

Yes! Please see our Art & Antiques page.

Do you provide estate shipping services?

Yes, Please see our Estate & Trust Shipping page for more information.

Commercial FAQs

Can you move a single piece of office equipment?

Yes. We can relocate anything from a single copier, printer, server rack, or workstation to an entire office environment.

Do you offer temporary storage?

Yes. We can coordinate temporary storage solutions for phased office moves, renovations, facility transitions, and other projects requiring flexibility.

Do you handle local and long-distance relocations?

Yes. We provide local, regional, national, and international office relocation support.

Do you offer insurance options?

Yes. Additional protection options are available for qualifying office furniture, equipment, electronics, and other business assets.

What industries do you serve?

We support professional services firms, technology companies, manufacturers, healthcare organizations, government agencies, educational institutions, financial organizations, retailers, and many other commercial clients throughout the Pacific Northwest.

Crating FAQs

Are all of your crates/boxes custom made?

Yes, each container is custom-designed and built to fit the needs of the item(s) you are shipping.

Do you handle sensitive electronic equipment?

Yes, please visit our IT & Electronics page for details.

Do you provide ISPM 15 crates for export?

Yes, we have extensive knowledge of ISPM 15 policies and regulations.

What are the requirements for ISPM 15 crates?

According to the US Department of Agriculture:
International Standards for Phytosanitary Measures No. 15 require all solid wood packing material to be heat treated and stamped with an official mark. ISPM 15 requirements apply to all hardwood and softwood (coniferous and non-coniferous) packaging materials. The standard does not apply to wood packaging made wholly of manufactured wood products such as plywood, particle board, oriented strand board, or products created using glue, heat and pressure or a combination of these. The second alternative, Fumigation with Methyl Bromide (MB), while still acceptable is being phased out because of environmental reasons. The fumigator must be registered in the program in order to issue the ALSC Quality Mark. Important note to exporters: ISPM 15 requirements apply to all coniferous (softwood) and non-coniferous (hardwood) packing materials including dunnage. U.S. Inspection Agencies control the issuance of the ALSC Quality Mark, and the presence of the Quality Mark ensures WPM produced in the U.S. and destined for export meets the importing countries regulations. Trading partners are adopting the ISPM15 in their import regulations. As the National Plant Protection Organization of the United States, the United States Department of Agriculture, in coordination with the wood packaging material industry, has developed an export program to guarantee compliance with the import requirements of trading countries. The program insures certified treatment and marking of wood packaging material for international trade, while maintaining traceability of the packaging material. The integrity of the program is dependent upon industries compliance.

Do you do on-site crating?

Yes, we can provide on-site crating at your place of business.

Do you make reusable crates?

Yes! Save time, effort, and money by allowing us to design and build you a reusable crate, whether it’s for trade shows or other purposes.

Do you provide heat shrink wrapping?

Yes, please visit our Heat Shrink Wrapping page for more information.